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Technical Support

Monitor specifications:

This site is optimized to be viewed at 800 x 600 pixels and at least thousands of colors (16-bit color). Please make sure your monitor is set to these minimum specifications for best results while viewing the presentations. Windows users can go to Start -> Settings -> Control Panel -> Display to change monitor display size.

Windows Media Module

Windows Media Player comes pre-installed in Windows 98, 2000, and ME. If you would like to upgrade to Windows Media Player 9.0, it can be downloaded for free from Microsoft's website:

Windows XP users already have Windows Media Player installed by default and do not need any upgrades or downloads. Windows Media Player 9.0 is not available for Windows 95; all Windows 95 users must download and install Windows Media Player 6.4. The broadcast is optimized for Windows Media Player 9 or higher.

Mac Users: Windows Media Player for MacOS is available in two versions: one for MacOS 8.1 through 9.x, and one for MacOS X. Both can be downloaded from:

http://www.microsoft.com/windows/windowsmedia/download/default.asp

What are the minimum system requirements for Windows Media Player?

REQUIREMENT	Windows	Macintosh
Operating System	Windows NT 4.0, 98, ME, 2000, or XP	Mac* OS 8.1 or later
CPU	400MHz Pentium® processor or better	For PowerMac, 200 MHz or faster, or any iMac
Internet Connection	Broadband connection (e.g. DSL, cable modem, or corporate network) with 300kbps bandwidth or better [Modem users will experience rebuffering until the player will settle on an audio only stream]
Sound Card	16-bit sound card and speakers	Sound card built-in
Video Card	65,000-color video display card (video), 800x600 (1024x768 recommended)	N/A
Browser Support	Browser support: Microsoft* Internet Explorer* 6 or later or Netscape* 6 or later
Plug-ins	Windows Media Player plugin (Windows Media Player 9 or higher recommended)
*All other brands and names are property of their respective owners.

Still having problems?

If you still need further help, please send a Help Request to

Astute Technology, LLC
11718 Bowman Green Drive
Reston, VA 20190